All of the orders you place on herbalshopturkey.com are sent to you, our customers, via Yurtiçi cargo . Orders placed on the weekend will be shipped on Monday. Cargoes placed before 13:00 on weekdays will be shipped on the same day, orders placed after 13:00 will be shipped the next day. An e-mail and/or message is sent to you regarding the order that has been shipped, and the cargo tracking number of your order is specified.
Orders placed on public holidays and public holidays are shipped the next business day.
Standard Shipping Rate : 30 TL
| DAY / HOUR | BEFORE 13:00 | AFTER 13:00 |
| MONDAY | THE SAME DAY | NEXT DAY |
| TUESDAY | THE SAME DAY | NEXT DAY |
| WEDNESDAY | THE SAME DAY | NEXT DAY |
| THURSDAY | THE SAME DAY | NEXT DAY |
| FRIDAY | THE SAME DAY | NEXT DAY |
| SATURDAY | SHIPPED ON MONDAY | SHIPPED ON MONDAY |
| MARKET | SHIPPED ON MONDAY | SHIPPED ON MONDAY |
How should I receive the cargo package?
The cargo form should not be signed before you receive your cargo package. Before signing the shipping report, please check whether the box of your product is damaged due to transportation. If there is any damage in the box for any reason, please return your box to the cargo officer without signing any documents related to the delivery. Your new products will be sent by us immediately. In case of receiving the products with damaged boxes, herbalshopturkey.com is not responsible for the damage or deficiency of the products inside.
Is there any deformation in the delivered package?
If there is any deformation in the package brought by the cargo company or if there is any doubt that makes you think that the product inside may be damaged, open the package next to the cargo officer and check the physical condition of your orders without signing the cargo form. If you do not see any problems you may sign the transmit form. If you think that the products in the box are damaged in any way, do not take delivery of the products and request a cargo damage report from the cargo officer. (Please do not take delivery of the recorded products. The products must be returned to herbalshopturkey.com)
The products that are recorded will be exchanged and re-shipped to you.
Defective, dented, broken or damaged delivery:
The duty of the cargo company is to safely deliver your shopping from herbalshopturkey.com to the right person by offering safe transportation. If there is any damage to the product, you can go to the cargo branch and keep a record. After the product reaches us with the report you keep, your exchange will be done immediately.